Privacy Policy
EverMoore Services, LLC ("EverMoore," "we," "us") is an exterior cleaning company serving Lubbock, Texas, offering window cleaning, pressure washing, soft washing, and gutter cleaning. This Privacy Policy explains what personal information we collect from customers and prospective customers, how we use it, and the choices you have.
Information We Collect
- Contact details: your name, phone number, email address, and service address.
- Service details: the work you request, quotes, scheduling, job notes, and service history.
- Payment information: the payment method used and whether an invoice is paid. Card payments are processed by Stripe; we do not store full card numbers.
- Text message records: your consent to receive texts, the date it was given, and a record of messages we send and receive.
How We Use Your Information
- To provide and schedule the services you request and to communicate with you about them.
- To send service-related text messages, such as appointment confirmations, arrival reminders, invoice and payment links, and review requests.
- To process payments, keep business records, and meet tax and legal obligations.
- To respond to your questions and resolve complaints.
Text Messaging (SMS)
If you agree to receive text messages from us, we use your mobile number only to send the service-related messages described above. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Consent to receive texts is not a condition of purchasing any service.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Who We Share Information With
We share information only with service providers that help us run the business and only as needed for that purpose, such as payment processing, text message delivery, payroll, and secure data hosting. We may also disclose information when required by law. We do not sell your personal information.
How Long We Keep It
We keep customer and job records for as long as needed to provide service, handle warranties and disputes, and meet legal and tax requirements.
Security
We use reasonable safeguards to protect your information, including access-controlled business systems. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.
Your Choices
You can opt out of text messages at any time by replying STOP. You can also ask us to access, correct, or delete your personal information by calling us at the number below. We may need to keep certain records as required by law.
Changes to This Policy
We may update this policy from time to time. The effective date above shows when it was last changed.
Contact Us
EverMoore Services, LLC
Lubbock, Texas
Phone: (806) 200-6478